Amazon Vendor Exchange Program Partner
Amazon DSP Solutions.
As a value-added services (VAS) provider to Amazon Delivery Service Partners (DSPs) in the United States, Canada and the United Kingdom, we help DSPs manage daily operations with cost-effective, performance-focused support delivered by experienced professionals and practical technology.
Pre-launch to ongoing operations
From pre-launch readiness to ongoing operations, our services include training and coaching, dispute management, virtual dispatch, payroll administration, driver and helper recruitment, and real-time performance insights. We help DSPs strengthen their processes, support their teams, and stay focused on delivering for customers.
- United States
- Canada
- United Kingdom
Our solutions
- 01
Dispute Management
We help DSPs organise disputes related to routes, fleets, payments, service performance, safety and other operational matters. Our team assists with reviewing available records, preparing supporting documentation, tracking open cases, and following up through the resolution process.
- 02
Delivery Associate Recruitment
We support DSPs in building a reliable Driver Associate workforce. Our recruitment assistance includes candidate sourcing, initial screening, interview coordination, onboarding support, and maintaining a pipeline of potential hires to help address periodic staffing needs.
- 03
Virtual Dispatch Management
Our virtual dispatch team provides remote support for daily delivery operations. This includes communicating with drivers, monitoring route progress, coordinating responses to delivery challenges, rescue opportunities and UDS/assembly challenges, escalating urgent issues, and keeping DSP leadership informed throughout the day.
- 04
Payroll Management
We help DSPs manage payroll processes with organised support for time and attendance records, payroll preparation, pay reviews and reporting. Our approach helps maintain accurate records and gives business owners clearer visibility into payroll activity.
- 05
Training and Coaching
We deliver practical training and coaching tailored to DSP roles and operating needs. Sessions can support dispatchers, fleet managers, Driver Associates, helpers and payroll teams, covering topics such as daily operations, communication, performance management, dispute processes, and effective use of business systems.
For Amazon DSPs
Stay focused on delivering for customers.
Talk to our DSP team at dspteam@zhillsystems.com.